Privacy Policy

Section Title

What is personal information?

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Personal information is information that alone or combined with other information may identify you. Under the GDPR a living individual's personal data is defined as: 

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Anonymised information that means you cannot be identified is not considered personal information.

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What personal information we may collect

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When you visit the Website we may ask you for personal information to allow us to contact you to deal with your request or enquiry. This may be collected when you enter your details into any of the forms within the Website, such as those we have provided to contact us, provide us with feedback on our services, signing up to receive the Ixana Property newsletter, or creating an account and profile. It may also be collected when you correspond with us by telephone, email or otherwise. We may also collect information about your activity whilst you use the Website or if you share any of its content by clicking the social media buttons. 

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The information we may collect from you includes the following personal information:

• If you ask us to contact you - your full name, email address, telephone number and any personal data you may choose to include within the free text box.

• If you sign up to receive the Ixana Property newsletter – your full name and email address and the service provided by us that you are interested in.

• If you create an account and profile - your full name, post and email address including your chosen password.

• When you visit the Website and have chosen not to disable cookies – technical information such as your Internet Protocol (IP) address, the browser type and version, time zone setting, browser plug-in types and versions, operating system and platform  as well as information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from the Website, the pages viewed or searched for, page response times, download errors, page interaction information and methods used to browse away from the page and any phone number used to contact us.
   

How we intend to use your personal information

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We process the information held about you for a number of reasons and upon different legal bases depending on the reason for which we have collected or obtained your personal information.  The main reasons we process your information are:

• To provide a service: this is necessary for the performance of, or to take steps at your request prior to entering into, a contract with you.

• To send you further information about our services or survey your opinion: we may also retain your details to provide you with information about our own service we think you may find interesting. We will do this using the contact details you have provided. This is necessary in order to fulfil our legitimate interest in providing you with this information. Every time we contact you for such marketing purposes we will give you the opportunity to opt-out of receiving further marketing materials. The marketing section below and your account profile will provide you with further information regarding opting out.

• To deal with your account and profile: we may email you to confirm your email account or if you request a password reset because you have forgotten your password.

• To ensure that content on the Website is presented effectively, administer our Website and keep it safe and secure: this is done in order to comply with our legal obligations and in accordance with our legitimate interests.
   

Will my personal information be shared with other organisations?

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The personal information that you give to us via the Website may be transferred to our third party providers who undertake services on our behalf such as tenant referencing, legal services, provision of services such as property repairs.

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We may also share your information with other organisations in the following circumstances:

• if we are required to do so by law;

• if Ixana Property or any of its assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or

• if we transfer our rights and duties under this Policy;
   

Any third parties that we share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they will dispose of it in line with our procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

All the above organisations will process your personal information inside the EEA. 
 

All about our marketing

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Where you have expressed an interest through submitting an enquiry, requesting information or selecting your email preferences within your profile, we may wish to contact you for marketing purposes to promote other related Ixana Property services to you or to ask you to take part in our survey. This could be by post, telephone, email or text message. We will give you the opportunity to opt out of receiving such marketing materials from us when we collect your information and each time we contact you we will check that you are happy to continue to receive further direct marketing. You can opt-out of receiving marketing material form us at any time by contacting us using the details shown below. We will not pass your personal details on to any other organisation for the purposes of marketing.
 

How to stop marketing

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If you no longer wish us to contact you, please let us know by using any of the contact us on info@ixanaproperty.co.uk.

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All about cookies 
 

Cookies are text files or pixel tags which are placed on your computer when you visit the Website to help us analyse website traffic, usage and behaviour so that we can improve the visitor experience to the Website. The cookie information we collect for these purposes is anonymous and is used;

• To track visitor use of the Website and to compile statistical activity using Google Analytics, a service provided by Google Inc. Google automatically collects a partial IP address which ensures you remain anonymous for the purpose of monitoring website traffic and improving the user experience of the Website. Google undertake not to associate your IP address with any other data held by their organisations.

• To gather non-personal, demographic and behavioural information and if you choose to share any content using the social media buttons on this site.
   

A cookie does not allow us to access your computer to obtain personal information, other than the data you choose to share with us. We do not read cookies left by other websites. You can disable cookies at any time (see below).
 

The cookies that the Website may use are

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Paid search advertising:

• Google AdWords - holds sitewide performance trends for www.ixanaproperty.co.uk; used to determine www.ixanaproperty.co.uk KPIs and ROI.

• Google Remarketing - holds business content accessed on info@ixanaproperty.co.uk; used to serve an advert to a particular person who has visited a certain page on the Ixana Property website.

Website performance analysis:

• Google Analytics - holds sitewide performance trends for www.ixanaproperty.co.uk 
   

How to disable cookies
 

You are able to disable cookies used by the Website directly from your device.  For further information about cookies and how to do this, please visit the websites: www.aboutcookies.org or www.allaboutcookies.org.

Gaining your consent to use tracking cookies

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We are required to gain your consent before we store and use any cookies which are not intended to be used solely for the operation of the Website. The first time you visit the Ixana Property website you will see a cookie popup.  A cookie popup is the banner that is displayed on our website to ask visitors to the website for consent for the use of cookies.  

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How long will you keep my personal information?

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Your personal information will be retained by us, and those organisations that process your data on our behalf, for as long as is necessary for the required service to be provided to you. Ixana Property is required to retain certain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business and sector requirements and agreed practices. All retained personal information we hold is subject to the controls of our data protection and retention policies.

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Where will my personal information be kept?

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Your personal information will be under the control of Ixana Property as detailed in this notice.   
However, the security of your data transmitted to and from the website cannot be guaranteed and is entirely at your own risk, as the internet is never completely secure.

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Changes to our privacy policy

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We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it.  The date of subsequent revisions of this policy will be recorded at the beginning of this notice.  

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Your rights as a data subject

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At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

• Right to object – you have the right to object to certain types of processing such as direct marketing.

• Right to object to automated processing, including profiling – you also have the right to object to being subject to the legal effects of automated processing or profiling.
   

Can I find out the personal data that the Ixana Property holds about me?

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Ixana Property at your request, can confirm what information we hold about you and how it is processed. If Ixana Property does hold personal data about you, you can request the following information:

• The identity and contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU; 

• The purpose and legal basis for processing;

• If the processing is based on the legitimate interests of Ixana Property or a third party, information about those interests;

• The categories of personal data collected, stored and processed;

• The recipient(s) or categories of recipients that the data is/will be disclosed to;

• How long the data will be stored;

• Information about your right to withdraw consent at any time;

• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data;

• The source of personal data if it wasn’t collected directly from you; and 

• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

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If you would like a copy of some or all of your personal information, please contact us on info@ixanaproperty.co.uk.

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Complaints

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In the event that you have any questions about our privacy policy or information we hold about you or you wish to make a complaint about how your personal data is being processed by Ixana Property (or third parties as described above) please contact us on info@ixanaproperty.co.uk     

You also have the right to complain to the ICO about how we have processed your personal data.  The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone on 0303 123 1113 or through the website www.ico.org.uk.